What do you do to ensure calls are properly queued?

To ensure calls are properly queued, the most effective action is to open RingCentral and turn on "accept queue calls." This step is crucial because it directly relates to the functionality of the call handling system, allowing you to receive and manage incoming calls effectively. By enabling this feature, you are connecting to the queue of calls that need to be answered, ensuring that you are available to assist callers in a timely manner.

The other choices do not address the need to manage incoming calls effectively. Checking your email does not impact call queuing and would distract from your responsibility to handle calls. Making a phone call to IT may be necessary if you are experiencing technical issues, but it does not help with ensuring that calls are queued properly at that moment. Leaving the phone on silent would prevent you from hearing incoming calls altogether, which contradicts the purpose of being available to assist callers.